1. Research & Understanding the System

I began by reviewing existing flows, interviewing internal stakeholders, and mapping out the steps involved in each high-priority workflow. This helped identify friction points such as redundant actions, unclear terminology, and screens overloaded with information.

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2. Workflow Redesign & Information Architecture

I redesigned multiple end-to-end flows, including:

• Patient intake and portal creation

• Patient search and results filtering

• Insurance lookup and verification

• Condition search and review

The new IA clarified decision paths, reduced unnecessary steps, and made critical information more discoverable.

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3. Wireframes & Interaction Patterns

I created low- to mid-fidelity wireframes to establish structure, interaction logic, and key components. These included improved search behaviors, modular card layouts, and a more intuitive use of tabs and filters for navigating high-density data.

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4. High-Fidelity UI & Prototyping

Using Figma, I built high-fidelity screens and interactive prototypes that reflected a more modern, consistent, and accessible design language. These prototypes were used for team reviews, validation, and usability feedback.

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5. Collaboration & Iteration

I worked closely with product managers and engineers, incorporating technical constraints and feedback to ensure feasibility. We iterated on edge cases, error states, and loading scenarios to support a smooth real-world experience.

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